This Privacy Notice for Tradewinds ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you :

• Visit our Website, or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any telephone or online sales, marketing or quotes

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

Table Of Contents

1. What Information do we collect?
2. How do we process your Information?
3. What legal bases do we rely on to process your Information?
4. When and with whom do we share your personal Information?
5. How long do we keep your Information?
6. How do we keep your Information safe?
7. What are your Privacy Rights?
8. Do we make updates to this notice?
9. How can you contact us about this notice?

1. What Information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following :

• Names of Passengers/Travellers
• Dates of Birth of Passengers/Travellers
• Email address of booking/enquiry Lead Name
• Password (encrypted) of booking Lead Name
• Telephone Number of booking/enquiry Lead Name

Payment Data We do not process Card Payments through the site, instead you are directed to our Merchant partners Square or Stripe to make payments. We don't hold any information on customers card details and we do not take payments over the the telephone for security reasons

2. How do we process your Information?

We process your information to provide, improve, and administer our Services including making reservations for your booking, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent :

• So you can create and log in to your account, as well as keep your account in working order
• To provide you with the requested service ie: booking flights, hotels, tours etc
• To respond to your inquiries and solve any potential issues you might have with the requested service.
• To fulfil and manage your orders, payments, returns, and exchanges made through the Services
• As part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention
• To save or protect an individual’s vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your Information?

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information :

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to diagnose problems and prevent fraud
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person

In legal terms, we are generally the 'data controller' under European data protection laws of the personal information described in this Privacy Notice, since we determine the means and/or purposes of the data processing we perform. This Privacy Notice does not apply to the personal information we process as a 'data processor' on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the 'data controller' responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions. If you want to know more about our customers' privacy practices, you should read their privacy policies and direct any questions you have to them

4. When and with whom do we share your personal Information?

We may need to share your personal information in the following situations :

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

5. How long do we keep your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How do we keep your Information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. What are your Privacy Rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us. We will consider and act upon any request in accordance with applicable data protection laws

8. Do we make updates to this notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information

9. How can you contact us about this notice?

If you have questions or comments about this notice, you may Contact Us via the site and we will respond within 72 hours.